Terms & Conditions

i) Packages & Projects & Payment
Web design packages / web design projects require a 40 percent deposit upon confirmation. Payments made for either web packages or individual hosting plans are non-refundable. Monthly hosting plans may be cancelled with one month's prior notice. Please note that payment for all completed editing work for existing clients is strictly on completion of the work. Failure to settle accounts will result in the suspension of the web hosting account associated with that site and/or development. There are no exceptions to this condition.

ii) Project Content, Duration & Completion
Twin Towns Web Solutions expects all projects to be completed within 4 weeks of receiving a deposit. Please note that it is the client's responsibility to provide all content and/or images to Twin Towns Web Solutions when the deposit is paid. If the project information / images / copy is not received within four weeks of the start of a project, Twin Towns Web Solutions can terminate the project, unless an alternative finish date can be agreed upon.

If a client stipulates a completion date prior to the development of a project, but fails to present Twin Towns Web Solutions with all content and/or images then the balance will fall due upon that date. An exception to this condition exists only if an agreement is reached between the client and Twin Towns Web Solutions during project development. Any decision regarding a change of completion date is at the discretion of Twin Towns Web Solutions.

Also note that once a site is made "live" or Twin Towns Web Solutions is asked to make a site under development live, regardless of time-frames or suggested deadlines, the balance of that web development falls due on that date. There are no exceptions to this condition.

iii) Technical / Editorial Support
Editorial support given to new clients refers to adding/editing content (within reason and an acceptable limit) for an agreed amount of time, for example, 3 months, 6 months, etc.

The term "technical support" refers to sites using only Twin Towns Web Solutions servers or servers authorised by Twin Towns Web Solutions. Therefore, it is not the responsibility of Twin Towns Web Solutions to investigate, modify, repair, reinstall or replace sites and/or databases and/or components and/or modules located on third-party servers found to be damaged, deleted or misused in any way (e.g., a failure to backup a site before a site upgrade for instance) by a client or a third party developer. If a site is located on a third-party server, Twin Towns Web Solutions is not responsible for any additional backups once changes have been made to the original site developed by Twin Towns Web Solutions (the day a site went live).

Further, Twin Towns Web Solutions is not responsible for making backups of sites that use Joomla or Magento, CubeCart or Word Press content management systems on servers other than those used or authorised by Twin Towns Web Solutions. Full or partial site backups on third-party servers are the responsibility of the site owner and/or its representative. (Twin Towns Web Solutions saves a backup of site(s) developed by us and approved by the site owner(s).)

Any request to make changes to "live" sites on third-party servers will be charged accordingly.

Technical support for clients using Twin Towns Web Solutions servers includes work needed to, if necessary, identify and solve issues with web hosting and provide assistance on sites utilizing content management systems for an agreed amount of time, for example 3 months, 6 months, etc. The period of technical support will be mentioned in any quote given but will amount to no more than 12 hours for that period. When those hours are exhausted, a quote for additional work will be given, if required.

Technical support for clients using third-party servers includes email assistance with problem solving hosting issues, domain registrations and re-registrations, or assisting with minor CMS concerns only. It does not involve accessing or working on any content management system.

iv) Web Hosting & Web Hosting Accounts
Web hosting prices shown on this website are for new clients only. The renewal of all web hosting plans and domain name registrations are the sole responsibility of the client, unless notified by Twin Towns Web Solutions prior to each expiry date. Twin Towns Web Solutionss is therefore neither liable nor responsible for the loss of any files and/or images, scripts or videos, presentations or otherwise, nor is Twin Towns Web Solutions accountable for any financial loss attributed to a failure to renew web hosting accounts or domain renewal costs.

Please note that all hosting accounts up for renewal are due 4 weeks prior to the account expiration date, unless prior arrangements have been made.

v) Site Attacks
Twin Towns Web Solutions will not be held responsible for malicious attacks on a client's site that result in a compromised online presence. Although we take the necessary precautions to combat attacks and employ the latest software and firewalls to protect CMS sites, it is virtually impossible to stop the most determined of hackers.

Moreover, If site CMS and/or cPanel login details are passed onto a third party and files and/or directories/folders are illegally accessed and hacked, Twin Towns Web Solutions will not be held responsible.

vi) Cube Cart Installation
Installation of CubeCart is for a trial only. Installation excludes software licence and copyright removal costs and product placement.

vii) Usage
Although Twin Towns Web Solutions is constantly alerted to excessive storage usage or excessive bandwidth use, and can warn clients 99.99% of the time, we must stress that if these factors contribute to server problems and the possible loss of data/information during any downtime, Twin Towns Web Solutions is neither liable nor responsible for said loss, nor is CTwin Towns Web Solutions accountable for loss attributed to exceeding maximum allowances for bandwidth and storage space.

Twin Towns Web Solutions Plans and Twin Towns Web Solutions Terms & Conditions are subject to change without notice.

Any Questions?

If you'd like more information please fill in this form below. Required fields are marked with an asterix (*).
Once received and read, we'll reply as soon as we can, and usually within 24 hours.
If you enquiry is urgent, please call us on 040 202 7801.
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